Shipping policy

At Ayres Professionals, we aim to process and deliver your orders safely and efficiently across India.

1. Order Processing

Orders are generally processed within [1–2] business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Estimated Delivery

Most orders are expected to reach customers within approximately:

3–5 business days

after dispatch, depending on the delivery location.

Remote or difficult-to-service locations may require additional time.

3. Delivery Areas

We currently ship to locations serviceable by our logistics partners across India.

Some remote areas may have limited delivery availability.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, we may offer free shipping promotions subject to the terms of the relevant offer.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp or other available communication channels.

You may use the tracking information provided by the applicable courier partner to follow your shipment.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

Please ensure that the recipient is available at the provided delivery address and that the phone number is reachable.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

8. Delayed Deliveries

Delivery estimates are indicative and are not guaranteed in circumstances outside our reasonable control.

Delays may occur because of:

  • Weather conditions
  • Courier disruptions
  • Public holidays
  • Natural disasters
  • Transportation delays
  • High-volume periods
  • Government restrictions
  • Incorrect customer information

9. Damaged Package

If your package appears damaged at the time of delivery, please document the condition of the package before opening it where reasonably possible.

For damaged or incorrect products, contact us promptly with:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Unboxing video, if available

This helps us investigate the issue efficiently.

10. Missing or Incorrect Items

If you receive an incorrect, incomplete or missing item, contact our support team as soon as possible.

We may request photographs, videos and other information required to verify the issue.